Return, Refund & Cancellation Policy

 

Print Globally — Backed by Shah Prints Pvt. Ltd.

At Print Globally, we are committed to delivering quality custom-printed products. Please review our return, refund and cancellation policy before placing an order.

1. Customized Products

Most products sold by Print Globally are manufactured specifically according to the customer's selected size, material, quantity and artwork.

As these products are personalized, returns or exchanges for change of mind, incorrect selections or ordering mistakes are generally not accepted once production has started.

This does not affect your rights if a product is defective, damaged, incorrect or materially different from what was ordered.

2. Order Cancellation

Customers may request cancellation before production begins by contacting our support team.

• Before production: Cancellation requests will be reviewed based on the production status and any work already completed.

• After production begins: Cancellation may not be possible because materials and production resources have already been committed.

• Orders already dispatched: Cancellation requests will be handled according to the circumstances and applicable consumer protection laws.

If a cancellation is accepted, we will communicate any applicable charges and refund eligibility before processing it.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrectly printed product, please contact us as soon as possible.

Provide your order number, photographs showing the issue, and a brief description.

After reviewing the complaint, we may offer an appropriate resolution, including replacement, reprinting, return or refund, depending on the circumstances and applicable law.

4. Customer Artwork and Printing Accuracy

Customers are responsible for reviewing the artwork, spelling, contact information, dimensions and other details they submit.

If a proof is provided for approval, customers should carefully verify it before approving production.

Minor color differences can occur due to screen calibration, printing methods and material characteristics.

However, significant printing defects or failures to meet agreed specifications will be reviewed and resolved appropriately.

5. Returns and Exchanges

Please contact our support team before returning any product.

Do not send products back without return instructions. Where a return is required for a verified printing or fulfillment error attributable to us, we will provide appropriate return arrangements.

6. Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

We will share confirmation once a refund has been initiated.

7. Missing or Incorrect Items

If an order contains missing products, an incorrect quantity or products that differ from the confirmed specifications, please contact us with your order details and supporting photographs.

We will investigate and provide an appropriate resolution.

8. Contact Us

For cancellations, returns, replacements or refund-related assistance:

Print Globally

Operated by Shah Prints Pvt. Ltd.

WhatsApp: +91 93165 29150

Website: www.printglobally.com

Location: Valsad, Gujarat, India.

9. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws.